HNC Premier Hotel & Residences

I am going to write what happened to me and how I couldn't ask for a better place to stay! Honestly HNC Premier Hotel & Residences the perfect place one can ask for! This is going to be a long post but it's worth to read so it won't happen to you! When I arrived to the airport, a man approached me to book a taxi and showed me the grab application on his phone and honestly I was planned to book it myself from before, but I trusted him and I let him book it on his phone (which of course he didn't) I checked the price on my grab app and it was the same price and also told him that I wanted to go to an atm. Then he told me to go with another taxi driver and he stopped me at an atm. As soon as I entered my pin, the driver just got inside and started pressing the buttons and I got 2 million (which he took from the atm and gave them to me) At this point I already knew something was off. Before judging me, this was happening so fast, they are professionals. After the atm, he told me that I need to go with another taxi which was already there since this hotel is at the old quarter which this was another red flag, but I did go. As soon as I entered the second taxi I checked my account and noticed that 5 million were withdrawn, and at that point I knew that the guy from the airport, the first taxi driver and the second taxi driver which I was still with him were all connected to each other, but since I was alone I stayed quite. What I did is that when I left the car I grabbed all my things, I made sure that he sees me taking photos of his car and told him that I knew exactly what happened. When I entered the hotel I met the receptionist called Lee, and I told him what happened. I think Lee is one of the most helpful man on earth! He could have easily told me go to the Police (which I was happy to do so if he told me to) but what he did is that he spoke to another guy who works at the same hotel, and somehow he managed to bring all my money back!

1) true to the earlier reviews, the staff were very friendly, often checking in on us to ensure we are comfortable 2) location- it is within walking distance to many places in the Old Quarter yet tucked away from the main street so you won't hear the traffic. Great for light sleepers like me. However do note that the neighbours are always doing some form of construction and they start as early as 6am regardless of weekend/weekdays. 3) Space - the suite was spacious for our family. Will recommend it for families travelling with young children. We brought indoor slippers after reading the earlier reviews - Will recommend as my kid's feet was black whenever he ran off without his indoor slippers

The staff at this hotel were amazing and made the experience so fantastic. They were so accommodating with us when our flights were ere leaving and arranging that we could check out late. They were so great with our kids too always offering them snacks and paying attention to them. The hotel accommodations were really great too, we had 2 bedrooms and a kitchen which was great for travelling with little ones. The beds were comfy and there was good amount of kitchen supplies. The location was excellent as well. It was just off the main road in an allley which made it nice and quiet. I highly recommend!

The stuff was so polite, nice and funny. All of them are very supportive and and is always up for a laugh.

Great location -- quiet but close to the action. The staff are unparalleled -- Apple, Lee, and Leo were all wonderful and helped give us pointers for Hanoi as well as booking airport rides. The AC and elevator worked great also. Housekeeping staff came every day (unless we hung "do not disturb" sign). Having extra space and not just a one-room hotel was a game changer for making our trip relaxing.